iLaunch is seeking an IT Engineer to provide advanced technical support and manage IT infrastructure. This role is ideal for someone with solid experience in IT support and a passion for problem-solving.
As an IT Engineer at iLaunch, you will play a crucial role in providing level 2-3 technical support for various IT queries. Your responsibilities will include monitoring escalated issues, ensuring that service level agreements (SLAs) are met, and managing server and network operations. You will also be involved in training staff on various IT applications, helping to enhance their skills and knowledge.
The ideal candidate will have a minimum of five years of experience in IT infrastructure, with at least one year in CRM administration or a similar role. You should possess a strong understanding of South African IT legislation and be familiar with technologies such as Hyper-Converged infrastructure, SD-WAN, and networking concepts like Wi-Fi and VLANs.
This position is well-suited for someone who enjoys troubleshooting and has a proactive approach to problem-solving. You will need to be comfortable working in a fast-paced environment and be able to communicate effectively with both technical and non-technical staff.
Key requirements include: • Proven experience in technical support and IT infrastructure management • Strong knowledge of networking technologies and server management • Familiarity with CRM systems and IT legislation • Excellent communication and training skills
If you are looking to advance your career in a supportive and professional environment, this role at iLaunch could be the perfect fit for you.
You'll be taken to the original listing on PNet to apply.