Join a dynamic team as an IT Support Engineer, where you'll provide essential support to both education and business clients. This role is perfect for someone who enjoys solving problems and helping others with their IT needs.
As an IT Support Engineer at West Coast Personnel, you'll be at the forefront of providing technical assistance to a diverse range of clients, including educational institutions and businesses. Your main responsibility will be to manage and resolve IT support tickets, ensuring that clients receive timely and effective solutions to their issues. This role requires a proactive approach to troubleshooting and a strong commitment to customer service.
In your day-to-day work, you will handle both first-line and second-line support across various areas, including hardware, software, networking, and security. You will also administer and support Google Workspace, which involves user management and resolving any related issues. Your ability to efficiently manage customer tickets and escalate them when necessary will be crucial to maintaining high service standards.
This position is ideal for someone with at least two years of experience in an IT support role, preferably in a Managed Service Provider (MSP) or educational environment. Strong troubleshooting skills and a customer-oriented mindset are essential. If you enjoy working in a collaborative and fast-paced environment, this role could be a great fit for you.
Key requirements include: • Minimum of 2 years of experience in IT support • Proficiency in troubleshooting IT issues • Experience with Google Workspace administration • Strong communication and customer service skills
If you're ready to take the next step in your IT career and make a difference for clients, consider applying for this role.
You'll be taken to the original listing on PNet to apply.