As an SAP Helpdesk Support Engineer, you'll be the go-to person for SAP-related issues. You'll provide essential support to users and ensure smooth operations within the SAP environment.
Italtile Ceramics is looking for an SAP Helpdesk Support Engineer to join their team in Randburg. In this role, you'll be the primary contact for SAP incidents and IT service requests, ensuring that business users receive timely and effective support. Your day-to-day tasks will involve managing support tickets, troubleshooting issues, and providing guidance on SAP processes.
You'll be responsible for logging, classifying, and prioritising support tickets using a ticketing system. This includes coordinating escalations when necessary and maintaining accurate documentation of incidents and resolutions. Your role is crucial in achieving service level agreements and enhancing the overall SAP support services.
Key responsibilities include assisting users with login issues, transaction guidance, and operational problems. You'll also process user access requests and handle role changes, ensuring that users have the appropriate access to perform their tasks effectively.
This position is ideal for someone with 2 to 5 years of experience in IT Helpdesk or SAP support roles. Strong customer service skills and a proactive approach to problem-solving are essential. If you're looking to contribute to a professional environment focused on operational excellence, this role could be a great fit.
You'll be taken to the original listing on PNet to apply.