Join Advania as a Service Desk Engineer on a night shift and support various clients with their IT issues. This role is perfect for someone with a bit of experience in IT support looking to take the next step in their career.
As a Service Desk Engineer at Advania, you'll work the night shift, providing essential IT support to a variety of clients. Your main responsibility will be to ensure that their systems and networks are running smoothly. You'll be the first point of contact for technical issues, so strong communication skills are key. This role is ideal for someone who enjoys problem-solving and is comfortable working independently during night hours.
Your daily tasks will include answering inbound calls, logging customer issues into the ticket management system, and providing Level 2 technical support. You'll diagnose problems and aim for a high first-time fix rate. Additionally, you'll handle hardware configurations, software installations, and maintain documentation specific to each client. Managing client expectations through clear communication is also an important part of your role.
To succeed in this position, you'll need 1-2 years of experience as a service desk engineer, particularly in supporting small to medium enterprises. Familiarity with Microsoft technologies such as Windows Server, Office 365, and Active Directory is essential. While not mandatory, experience with firewalls, VPNs, and Azure will give you an edge. If you're ready to take on a new challenge in a supportive environment, this role could be a great fit for you.
You'll be taken to the original listing on Indeed to apply.