As an IT Support Specialist at The Legends Agency, you'll be part of a team that delivers top-notch IT support services. Your role will focus on providing remote assistance to users, ensuring they have the tools and support they need to succeed.
The Legends Agency is dedicated to providing secure and reliable IT support services through its Leo Cyb cybersecurity MSSP platform. As an IT Support Specialist, your main responsibility will be to assist users with their IT needs, ensuring they receive timely and effective support. You will work remotely, supporting clients primarily in Google Workspace and Microsoft 365 environments.
In this role, you will handle Level 1 and Level 2 support requests, addressing issues related to user accounts, collaboration tools, and mobile devices. You will also be responsible for managing identity and access, ensuring that users have the appropriate permissions and access to the tools they need. Your work will be guided by service level agreements (SLAs), so attention to detail and a commitment to quality service are essential.
This position is ideal for someone with at least three years of experience in IT support or a similar role. You should be comfortable working in a managed services environment and have a solid understanding of both Google Workspace and Microsoft 365. Familiarity with cybersecurity principles and practices will be a plus, as the agency places a strong emphasis on secure IT operations.
If you enjoy problem-solving and helping others, this role could be a great fit for you. You'll be part of a collaborative team that values quality service and continuous improvement in IT support.
You'll be taken to the original listing on PNet to apply.