This role is perfect for those starting their career in IT support. You'll be the first point of contact for users needing help, making it a great way to gain hands-on experience in a tech environment.
As a Service Desk Level 1 Engineer at Advanced Projects & People, you'll be the first point of contact for users needing technical support. Your main responsibility will be to provide exceptional customer service while resolving IT-related incidents. This role is ideal for someone who is passionate about technology and eager to learn in a professional IT environment.
In your day-to-day work, you'll handle various tasks, including: • Providing workstation-related support to clients • Participating in user acceptance testing and giving feedback to management • Offering remote support to users using designated tools • Resolving non-hardware related incidents logged in the Ticket Management System
This position is designed for entry-level candidates, so if you're looking to kickstart your career in IT support, this is a great opportunity. You'll receive full training, allowing you to build your skills and confidence in a supportive environment. Strong customer service and problem-solving skills are essential, along with a basic understanding of IT concepts. If you're ready to dive into the world of IT support, this role could be the perfect fit for you.
You'll be taken to the original listing on PNet to apply.