Join Advania as a Senior Technical Engineer in Cape Town, where you'll provide third-line support and ensure smooth operations for client systems. This role is ideal for someone with strong networking and Active Directory skills who enjoys solving complex technical issues.
As a Senior Technical Engineer at Advania, you'll play a crucial role in maintaining and supporting client systems. Your day-to-day tasks will involve logging client issues, providing third-line support for technical problems, and ensuring that the network infrastructure operates securely and efficiently. You'll also be responsible for managing hardware configurations and software installations, while adhering to service level agreements (SLAs). This position requires strong problem ownership and excellent communication skills to effectively liaise with customers and the internal IT team.
In this role, you'll need to have a solid background in networking, including knowledge of TCP/IP and the OSI model, as well as experience with Active Directory and Azure/M365 services. You'll be expected to diagnose and resolve complex technical issues, making your problem-solving skills essential. Additionally, familiarity with firewall maintenance and vulnerability management will be beneficial. The ideal candidate will have at least 1-2 years of experience in a senior service desk role, supporting small to medium enterprises (SMEs).
Advania is dedicated to empowering its employees and creating sustainable value through technology. The company values a hybrid working environment, allowing for flexibility between office and remote work. If you're looking for a supportive team that prioritizes customer satisfaction and employee well-being, this role could be a great fit for you.
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