Join a dynamic Remote Support Team at Datafin IT Recruitment, where you'll provide essential support to a growing client base. This role is perfect for those who enjoy problem-solving and working independently in a tech environment.
Datafin IT Recruitment is seeking a 1st Line Support Technician to join their Remote Support Team. In this role, you will be responsible for assisting clients with their IT issues, ensuring they receive timely and effective support. You will work independently, demonstrating your troubleshooting skills across various client networks, which is essential for success in this position.
Your daily tasks will include handling incoming calls, logging tickets, and providing remote support to clients. You will also escalate more complex issues to higher-level support when necessary. This role requires a solid understanding of business network technologies and the ability to work independently.
Ideal candidates will have a proactive approach to problem-solving and a strong desire to help clients resolve their IT challenges. If you enjoy working in a fast-paced environment and have a knack for technology, this position could be a great fit for you.
Key responsibilities include: • First line call handling • Ticket logging and management • Providing remote support to clients • Escalating helpdesk tickets as needed
This role is well-suited for individuals looking to start their career in IT support, offering a chance to develop your skills while working with a supportive team in a collaborative environment.
You'll be taken to the original listing on PNet to apply.