The Business Support Agent role is ideal for those who enjoy helping customers solve technical issues. You'll be the first point of contact for clients needing support with internet and voice services.
In this role as a Business Support Agent, you'll be providing essential technical support to customers using wireless, fibre, and voice services. Your main goal will be to resolve issues on the first contact, ensuring customer satisfaction. You'll manage interactions through various channels, making it important to communicate clearly and effectively.
Your daily tasks will include providing first and second line support, handling support tasks, and responding to information requests. You'll also offer remote assistance using tools like Any Desk, which means you'll need to be comfortable navigating different systems and helping customers troubleshoot their issues from afar.
This position is well-suited for individuals who have experience in an ISP or WISP environment and possess a solid understanding of internet service operations. Familiarity with voice and PABX systems, including basic configuration and troubleshooting, will be beneficial.
Key responsibilities include: • Providing first and second line technical support • Managing customer interactions across multiple channels • Offering remote support to customers • Troubleshooting voice and PABX systems
If you enjoy problem-solving and have a passion for helping others, this role could be a great fit for you. The company values a customer-focused approach and aims to create a supportive environment for both employees and clients.
You'll be taken to the original listing on PNet to apply.