As a Senior Helpdesk / IT Operations Engineer, you'll be the go-to person for resolving complex technical issues. This role is perfect for someone with strong networking skills and a passion for cloud technologies.
In this role at Network IT, you'll be responsible for managing and resolving complex technical incidents that arise within systems, networks, and cloud services. Your expertise will be crucial as you act as the senior escalation point for the team, ensuring that issues are addressed efficiently and effectively. You'll work closely with various technologies, including cloud platforms and identity management systems, to provide top-notch support.
Your day-to-day responsibilities will involve troubleshooting hybrid network environments, which includes working with VPN and cloud connectivity. You'll need to have a solid understanding of networking concepts such as routing, DNS, VPN, Wi-Fi, and VLANs. Experience with VPN/ZTNA solutions and cloud network architectures will also be essential to your success in this position.
This role is ideal for someone with at least five years of experience in IT support or operations, particularly in environments that leverage cloud technologies. If you have a passion for solving complex problems and enjoy working with cutting-edge tech, this position could be a great fit for you.
Key requirements include strong networking knowledge and troubleshooting skills, as well as experience with cloud services and identity management. If you're ready to take on a senior role in a dynamic and innovative company, consider applying to join the Network IT team.
You'll be taken to the original listing on PNet to apply.