DoneIT Solutions is seeking a disciplined L2 Helpdesk Technician to join their team. This role is perfect for those who thrive in structured environments and enjoy taking ownership of their work.
DoneIT Solutions is a managed service provider (MSP) that prioritizes a disciplined and structured approach to IT support. The team is dedicated to maintaining high standards of service and ensuring that clients feel confident in the support they receive. As an L2 Helpdesk Technician, you will be responsible for managing support tickets from start to finish, ensuring that issues are diagnosed and resolved efficiently.
In this role, you will take ownership of each ticket, working to diagnose problems, implement solutions, and document your processes clearly. This documentation is crucial, as it helps prevent issues from recurring and ensures that your colleagues can follow your work without needing to re-solve problems. The ideal candidate will have a strong foundation in IT support, along with the ambition to grow into more advanced roles in the future.
Key responsibilities include: • Managing and resolving support tickets • Documenting processes and solutions clearly • Diagnosing technical issues and implementing effective solutions • Collaborating with team members to ensure a smooth workflow
To succeed in this position, you should have 3-5 years of relevant IT support experience, along with necessary certifications such as Microsoft and Fortinet. If you enjoy working in a structured environment and are eager to develop your skills further, this role could be a great fit for you.
You'll be taken to the original listing on PNet to apply.