As a Supervisor: Support Analyst, you'll lead a team in delivering exceptional technical support. Your role involves coaching team members and optimizing support processes to enhance efficiency.
In this role, you'll supervise a team of support analysts at Recru-IT, ensuring they provide top-notch technical assistance to both internal and external customers. Your responsibilities will include managing customer interactions across various channels and overseeing the support processes to ensure smooth operations. You'll also be responsible for compiling monthly reports to track performance and identify areas for improvement.
A key part of your job will be to develop shift schedules and manage resource allocation, ensuring that there is always adequate support coverage, even during after-hours. You'll also be tasked with optimizing and automating support processes to boost efficiency, which will require a proactive approach to problem-solving.
This position suits someone with a solid background in customer service and technical support, along with experience in team management. You should be comfortable coaching and mentoring team members, as well as providing guidance to other operational teams. Strong organizational skills and the ability to handle escalations effectively will be essential for success in this role.
Overall, if you have a passion for leading teams and improving support processes, this position offers a great opportunity to make a significant impact within the company.
You'll be taken to the original listing on PNet to apply.