As a Senior Call Centre AI Engineer, you'll be at the forefront of developing AI-driven voice solutions. This role is perfect for someone with a strong background in Python and AI technologies, looking to make a significant impact in customer service.
In this role, you'll be part of a team dedicated to enhancing customer interactions through AI technology. Your main focus will be on developing and maintaining AI voice agents that improve the efficiency of call centre operations. You'll work closely with production environments to ensure that the AI systems are functioning optimally and meeting performance metrics.
Your daily responsibilities will include monitoring IVR (Interactive Voice Response) systems to enhance containment, deflection, and completion rates. You'll also be tasked with implementing improvements based on data analysis and user feedback. This hands-on position requires a deep understanding of Python and experience with large language models (LLMs) to create effective voice solutions.
The ideal candidate for this role is someone with at least five years of experience in AI and voice technologies. You should be comfortable working in a fast-paced environment and have a passion for leveraging technology to solve real-world problems. Strong analytical skills and the ability to work collaboratively with a team are essential.
If you're looking to take your career to the next level and make a meaningful impact in the field of AI and customer service, this position could be a great fit for you.
You'll be taken to the original listing on CareerJet to apply.