Join a dynamic team as a Voice NOC Engineer where you'll monitor and support voice platforms. This role is perfect for detail-oriented individuals who thrive in a fast-paced environment and enjoy solving technical issues.
As a Voice NOC Engineer at Datacentrix, you'll be part of a dedicated Network Operations Centre team in Johannesburg. Your main responsibility will be to monitor and support voice platforms, ensuring that all VoIP-related incidents are resolved efficiently. You'll work on a rotational standby roster, which means being available to respond to issues as they arise, making flexibility a key aspect of this role.
Your day-to-day tasks will include investigating and resolving incidents related to voice services, managing customer tickets, and coordinating escalations when necessary. You'll also be involved in hardware support, troubleshooting, and configuration of various network devices, including switches, routers, and firewalls.
This position is ideal for someone with a solid understanding of VoIP technologies and network monitoring. You should be comfortable working under pressure and have strong problem-solving skills. Key requirements include experience with SIP, PRI, and general network troubleshooting. If you are detail-oriented and enjoy working in a collaborative environment, this role could be a great fit for you.
In summary, the Voice NOC Engineer role is crucial for maintaining high-quality voice services for customers. Your technical expertise and customer-focused approach will help ensure that services are restored within SLA targets, contributing to overall customer satisfaction.
You'll be taken to the original listing on PNet to apply.