Join a well-established team as an End User Support Technician where your technical skills will shine. This role is perfect for someone who enjoys solving problems and providing excellent service in a fast-paced environment.
Neo Batho (Pty) Ltd is looking for an End User Support Technician to enhance their IT support team in Pretoria East. This role is crucial for maintaining the daily operations of IT systems and ensuring that users receive timely and effective support. If you thrive in a dynamic environment and enjoy helping others with their tech issues, this position could be a great fit for you.
As an End User Support Technician, your main responsibilities will include providing first-line technical support for various devices such as desktops, laptops, and printers. You will log and manage support requests through a helpdesk or ticketing system, ensuring that all issues are tracked and resolved efficiently. For more complex problems, you will escalate them to second-line support or external vendors as needed.
The ideal candidate should have at least three years of experience in IT support or a similar role. Strong troubleshooting skills and a customer service mindset are essential. Familiarity with Microsoft 365, Windows operating systems, and common business applications will be key to your success. Experience with mobile devices and printers will also be beneficial.
This role suits someone who is proactive, enjoys working in a team, and is committed to delivering high-quality support. If you are ready to take on a challenging yet rewarding position in IT support, we encourage you to apply.
You'll be taken to the original listing on PNet to apply.