As an L2 Service Desk Engineer, you'll be the go-to person for resolving complex IT issues. This role is perfect for someone who enjoys helping others and thrives in a fast-paced environment.
Network Contracting Solutions is looking for a skilled L2 Service Desk Engineer to join their team in Johannesburg North. In this role, you will provide second-line technical support for escalated incidents and service requests. Your day-to-day responsibilities will include troubleshooting complex technical issues and ensuring that service level agreements (SLAs) are met. You'll be supporting a diverse range of end-users, which means you'll need to be adaptable and ready to tackle various challenges.
As an L2 Service Desk Engineer, you'll engage with users through remote tools, phone calls, and occasionally in person. This role requires a proactive approach to problem-solving, as you'll be taking ownership of escalations and ensuring that issues are resolved efficiently. You'll also need to communicate effectively with both technical and non-technical users, making your customer service skills essential.
This position is ideal for someone with 2-5 years of experience in IT support or service desk roles. Familiarity with ITIL practices and experience with ticketing systems will be beneficial. If you're a solutions-driven individual who thrives in a high-performance environment, this role could be the perfect next step in your IT career.
You'll be taken to the original listing on PNet to apply.