As a Senior Support Engineer, you'll provide advanced technical support for various enterprise systems. This role is ideal for someone with extensive experience in IT support and a passion for problem-solving.
A1L Digital is looking for a Senior Support Engineer to join their team in Johannesburg. In this role, you will provide advanced L2 and L3 support for a variety of enterprise data platforms, APIs, and analytics systems. Your expertise will be crucial in ensuring operational readiness and maintaining high service levels across digital services.
Your daily responsibilities will include managing incidents, supporting data and application services, and contributing to the continuous improvement of monitoring and alerting processes. You will also be involved in release validation and production deployment checks, ensuring that all systems are functioning optimally before going live.
This position is best suited for someone with 5 to 10 years of experience in IT support or technical operations. You should have a strong background in incident management and be comfortable working with complex data platforms and APIs. If you are a proactive problem-solver who enjoys working in a fast-paced environment, this role could be a great fit for you.
Key requirements include a solid understanding of L2 and L3 support processes, as well as experience in supporting analytics systems. Your ability to work collaboratively with other teams will be essential in driving improvements and ensuring the success of the operations team.
You'll be taken to the original listing on PNet to apply.