As an IT Business Support Agent, you'll be the first point of contact for customers needing help with their internet and voice services. This role is perfect for someone who enjoys solving problems and helping others.
The IT Business Support Agent role involves providing essential technical support to customers using various communication services, including wireless, fibre, and voice. You will be responsible for addressing customer inquiries and troubleshooting issues to ensure a smooth experience. This position is based in Pretoria and requires effective communication skills as you will interact with customers through multiple channels.
In your day-to-day tasks, you will handle first and second line support, striving for quick resolutions to customer problems. Your responsibilities will include:
This role is ideal for individuals who have a strong understanding of internet service operations and customer support processes, particularly in an ISP or WISP environment. If you have experience with voice and PABX systems, that will be a significant advantage. The company values a collaborative atmosphere, making it a great place for those who enjoy working in a team and helping customers resolve their issues efficiently.
You'll be taken to the original listing on PNet to apply.