As an IT Support Technician, you'll be the go-to person for all tech-related issues in a textile company. Your role will involve troubleshooting, maintaining systems, and ensuring smooth operations across the factory and warehouses.
In this role as an IT Support Technician, you will be responsible for providing technical support to the factory and warehouse teams in Durban. Your day-to-day tasks will involve troubleshooting hardware and software issues, ensuring that all IT systems are running smoothly, and upgrading software as needed. You will also handle support tickets, prioritizing them based on urgency and impact on operations.
You will work closely with various departments to understand their IT needs and provide solutions that enhance productivity. This role is ideal for someone who enjoys problem-solving and has a knack for customer service. You will need to be proactive in identifying potential issues and implementing preventative measures to avoid downtime.
Key responsibilities include: • Responding to IT support tickets in a timely manner • Assisting with hardware installations and repairs • Providing software support and upgrades • Collaborating with team members to improve IT processes
To succeed in this position, you should have a solid background in IT support, with at least two years of experience. Strong troubleshooting skills, a customer-oriented mindset, and the ability to work under pressure are essential. Familiarity with the textile industry is a plus, but not mandatory. If you are looking for a stable role in a supportive environment, this could be the perfect opportunity for you.
You'll be taken to the original listing on CareerJet to apply.