As an Application Support Engineer, you'll be the go-to person for managing and resolving issues related to the Workforce Software solution. Your role will involve troubleshooting, supporting users, and ensuring that the application runs smoothly.
In the role of Application Support Engineer at Goldenrule, you will be responsible for the ongoing management and support of the Workforce Software (WFS) solution. This involves addressing incidents and service requests from business users, ensuring that issues are resolved within agreed service level agreements (SLAs). Your day-to-day tasks will include analyzing and troubleshooting problems related to workforce scheduling, time, and attendance queries.
You will also be involved in supporting configuration changes and enhancements to the WFS solution. This includes conducting impact analysis, estimating effort, and performing necessary testing to ensure that changes are implemented smoothly. Additionally, you will provide functional and technical support across core capabilities of the WFS, which may involve scripting and reporting tasks.
A key part of your role will be to perform functional and integration testing, as well as support release and deployment activities. This means you will work closely with other team members to ensure that updates and new features are delivered effectively to users.
This position is well-suited for individuals who enjoy problem-solving and have a knack for helping others. Strong communication skills and a willingness to learn about the WFS solution will be essential. If you have a background in IT support or a related field, this could be a great opportunity to grow your skills in application management.
You'll be taken to the original listing on PNet to apply.