As the Helpdesk Service Delivery Lead at Tradelink, you'll oversee the Help Desk team, ensuring high-quality service delivery. This role is perfect for someone with a strong background in IT support and team management.
Tradelink is looking for a Helpdesk Service Delivery Lead to manage their Help Desk team in Durban. In this role, you will be responsible for ensuring that the team delivers top-notch support to users while fostering a positive work environment. Your leadership will be key in developing team members and maintaining high service standards.
Your daily tasks will include overseeing the Help Desk operations, managing team performance, and addressing any escalated issues. You will also work closely with other departments to ensure that service delivery aligns with company goals. This position requires a proactive approach to problem-solving and a strong focus on customer satisfaction.
Key responsibilities include: • Leading and mentoring the Help Desk team • Monitoring service delivery metrics and implementing improvements • Collaborating with other teams to enhance service offerings • Ensuring effective communication with users and stakeholders
The ideal candidate will have a proven track record in a leadership role within a help desk or service delivery environment. Strong communication and organizational skills are essential, along with a passion for helping others. If you thrive in a supportive and team-oriented atmosphere, this role could be a great fit for you.
You'll be taken to the original listing on CareerJet to apply.