As a Desktop Support Engineer at WNS, you'll be the go-to person for resolving technical issues. Your role will involve supporting users with their hardware and software needs, ensuring smooth operations in a fast-paced environment.
WNS Global Services is a leader in intelligent operations, leveraging AI to enhance business processes. As a Desktop Support Engineer, you will be part of a team that ensures employees have the technical support they need to perform their jobs effectively. Your day-to-day responsibilities will include troubleshooting hardware and software issues, providing customer service to users, and maintaining network connectivity.
In this role, you will be expected to: • Respond to technical support requests from employees • Diagnose and resolve hardware and software problems • Assist with the installation and configuration of new systems • Maintain documentation of support activities and solutions • Collaborate with other IT team members to improve processes and tools
This position is ideal for someone with a solid background in IT support and a passion for helping others. You should have at least two years of experience in a similar role, with strong troubleshooting skills and a customer-focused mindset. Familiarity with cloud services and ITIL practices would be beneficial but not mandatory. If you thrive in a dynamic and collaborative environment, this could be the perfect opportunity for you.
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