This role is perfect for someone who enjoys helping others with technology. You'll provide first-line support and resolve technical issues for users at Stellenbosch University.
As a Junior Computer Technician Service Desk Support Agent at Stellenbosch University, you'll be the first point of contact for technical support. Your main responsibility will be to assist users with their IT-related issues through various channels such as phone, email, and remote assistance. This role is ideal for someone who enjoys problem-solving and helping others navigate their technical challenges.
In your day-to-day work, you'll handle service requests and ensure that all interactions are logged accurately in the ITSM platform. You'll also be responsible for managing account and access requests, ensuring that users have the necessary permissions to access university systems. Your role will involve a mix of customer service and technical skills, making it essential to communicate effectively and document processes clearly.
To succeed in this position, you should have a diploma in IT or a related field, along with relevant experience in a service desk environment. A+ and N+ certifications are advantageous, but the most important qualities are your willingness to learn and your commitment to providing excellent service. If you thrive in a collaborative academic setting and enjoy tackling technical challenges, this role could be a great fit for you.
You'll be taken to the original listing on PNet to apply.