As a ServiceNow Business Analyst at NTT Data, you'll play a key role in bridging the gap between IT operations and ServiceNow configurations. Your insights will help improve service desk functions and overall IT service management.
In this role, you'll work closely with IT operations stakeholders to understand their needs and how they relate to ServiceNow configurations. Your main responsibility will be to ensure that the service desk and operations align with best practices and ITIL principles. This means you'll need to engage with various teams to gather requirements and translate them into effective ServiceNow solutions.
Your day-to-day tasks will involve analyzing current processes, identifying areas for improvement, and recommending changes that enhance service delivery. You'll also be responsible for documenting requirements and ensuring that the configurations meet the needs of the stakeholders. Strong communication skills are essential, as you'll be liaising with both technical and non-technical teams.
This position is ideal for someone with a solid understanding of IT operations and experience in service desk functions. If you enjoy problem-solving and have a knack for translating complex requirements into actionable solutions, this role could be a great fit for you. Key requirements include familiarity with ServiceNow and ITIL principles, as well as the ability to engage effectively with various stakeholders.
Overall, you'll be contributing to the improvement of IT service management within the organization, making a significant impact on how services are delivered and managed.
You'll be taken to the original listing on CareerJet to apply.