Optim-G is looking for experienced IT Helpdesk Engineers to enhance their support team. If you have a solid background in technical support and enjoy helping users, this role could be a great fit for you.
Optim-G is an IT infrastructure company based in Cape Town, seeking two IT Helpdesk Engineers to join their teams in Waterfront and Observatory. The company values a collaborative environment where team members can thrive while providing essential support to users. Your role will involve assisting users with technical issues and ensuring smooth operation of IT services.
In this position, you will be responsible for troubleshooting and resolving issues related to Microsoft 365 applications like Outlook, Teams, and OneDrive. You will also manage user accounts and permissions through Active Directory and provide support for Microsoft Exchange. Your day-to-day tasks will include responding to user inquiries, diagnosing problems, and implementing solutions to enhance user experience.
The ideal candidate should have at least three years of relevant experience in IT Helpdesk or Technical Support. A relevant IT degree, diploma, or certification is required. You should be comfortable working in a fast-paced environment and possess strong communication skills to effectively assist users. This role suits someone who enjoys problem-solving and has a passion for technology, making it a great opportunity for those looking to advance their careers in IT support.
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