As an ICT Support Lead, you'll be at the forefront of resolving IT issues and ensuring smooth operations. This role is perfect for someone with a solid background in desktop support and a passion for helping others with their tech challenges.
In the role of ICT Support Lead at Datafin, you will be responsible for overseeing desktop IT support operations. Your main goal will be to ensure that service level targets are met while actively contributing to the resolution of various IT queries. This includes handling hardware and software maintenance, particularly with systems like MS Windows and Office 365, as well as managing networking issues and VoIP telephony support.
Your day-to-day responsibilities will involve troubleshooting and resolving desktop support queries, ensuring that all hardware and software components are functioning optimally. You will also play a key role in guiding and mentoring junior team members, helping them develop their skills in IT support.
This position is ideal for someone with a strong background in desktop IT support and a proactive approach to problem-solving. You should be comfortable working in a fast-paced environment and be able to communicate effectively with both technical and non-technical users.
Key requirements for this role include a solid understanding of desktop support processes, experience with hardware and software maintenance, and familiarity with networking concepts. If you are passionate about technology and enjoy helping others, this role could be a great fit for you.
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