Join the Exclusively Remote Gibor Group as a Level 3 IT Support professional. You'll tackle complex technical issues and provide top-notch support to clients. This role is ideal for someone with extensive experience in IT support, particularly in a managed service provider (MSP) environment.
As a Level 3 IT Support professional at Exclusively Remote Gibor Group, you will be responsible for managing and resolving complex support tickets. Your role will involve working closely with L1 and L2 technicians to ensure that issues are escalated and resolved efficiently. You will be the go-to person for advanced technical challenges, making your expertise crucial to the team's success.
Your daily tasks will include supporting a range of technologies such as Windows Server, Active Directory, and Microsoft 365. You will also work with tools like Azure/Entra and SQL Server, ensuring that clients receive the highest level of service. Familiarity with Fortinet and UniFi environments will be beneficial, as you may encounter these systems in your support duties.
This position is suited for someone with at least five years of experience in IT support, particularly in a managed service provider setting. You should be comfortable with troubleshooting and resolving issues independently, as well as participating in after-hours and on-call support when needed.
Key requirements for this role include a strong background in L3 IT support, proficiency in various Microsoft technologies, and the ability to work collaboratively in a remote environment. If you are passionate about technology and enjoy solving complex problems, this could be the perfect opportunity for you.
You'll be taken to the original listing on PNet to apply.