Join Sabenza IT as a Senior AI Engineer, focusing on Voice AI and IVR systems. You'll develop innovative solutions that enhance customer interactions through advanced analytics and automation.
Sabenza IT is a forward-thinking technology company based in Cape Town, specializing in AI solutions for call centers. As a Senior AI Engineer, you will play a crucial role in developing and enhancing voice AI and IVR systems that improve customer service experiences. Your work will involve creating transcription and call analysis pipelines that leverage machine learning and natural language processing to analyze customer interactions effectively.
In this role, you will be responsible for: • Designing and implementing machine learning models for voice recognition and analysis • Developing NLP algorithms to enhance the understanding of customer queries • Collaborating with cross-functional teams to integrate AI solutions into existing systems • Conducting data analysis to derive insights from customer interactions
The ideal candidate will have a strong background in machine learning and NLP, with at least five years of experience in the field. You should be proficient in Python and have a solid understanding of data analysis techniques. This position is best suited for someone who thrives in a fast-paced environment and is passionate about leveraging technology to improve customer experiences. If you are looking for a challenging yet rewarding opportunity in a dynamic company, this role could be a great fit for you.
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