Join the Gibor Group as a Level 3 IT Support specialist and tackle complex technical challenges. This remote role is perfect for someone with extensive experience in IT support, especially in a managed service provider (MSP) environment.
As a Level 3 IT Support specialist at Gibor Group, you'll be responsible for managing and resolving complex support tickets. Your role will involve working closely with L1 and L2 technicians to address escalated issues, ensuring that all technical problems are resolved efficiently and effectively. This position is ideal for someone who thrives in a fast-paced environment and enjoys tackling challenging technical problems.
Your day-to-day responsibilities will include providing support for a range of technologies, including Windows Server, Active Directory, and Microsoft 365. You'll also work with systems like Azure, Intune, and SQL Server, ensuring that all services run smoothly. Additionally, you may need to support Fortinet and UniFi environments, so familiarity with these systems will be beneficial.
The role requires a minimum of 5 years of experience in L3 IT Support, preferably within a managed service provider (MSP) setting. You should be comfortable with after-hours and on-call support, as these may be required from time to time. Experience with tools like ConnectWise, IT Glue, or N-central is a plus, as they can enhance your efficiency in managing support tasks.
If you are a proactive problem-solver with a strong technical background and a passion for helping others, this role could be a great fit for you. Join a team that values collaboration and continuous learning, and take your IT support career to the next level.
You'll be taken to the original listing on PNet to apply.