As a Level 3 IT Support professional, you'll tackle complex technical issues and ensure smooth IT operations. This role is ideal for someone with strong networking skills and a passion for problem-solving.
In this Level 3 IT Support role, you'll be part of a dedicated team responsible for resolving advanced technical issues for clients. Your day-to-day tasks will involve troubleshooting networking problems, managing VPNs, and ensuring the security of systems through firewalls. You'll also work with Linux and UNIX systems, providing support and maintenance to keep everything running smoothly.
The ideal candidate will have a solid understanding of various technologies, including wireless technologies and backup systems. You will be expected to handle escalated support tickets and provide expert guidance to junior team members. This role suits someone who enjoys problem-solving and has a keen interest in IT infrastructure.
Key responsibilities include: • Troubleshooting and resolving complex IT issues • Managing and configuring network devices and firewalls • Supporting Linux and UNIX systems • Assisting with backups and recovery processes • Providing mentorship to junior IT support staff
To excel in this position, you should have strong networking skills and experience with VPNs and firewalls. Familiarity with Microsoft Intune and relevant certifications, such as Microsoft 365 Certified - Enterprise Administrator Expert, are preferred. If you're looking for a challenging role in a supportive environment, this could be the perfect opportunity for you.
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