Join a dynamic support team at a leading telecommunications company. As an IT Support Analyst, you'll provide essential remote support and ensure customer satisfaction through effective problem-solving.
Truniq Professional Services is seeking an experienced IT Support Analyst to enhance their support team. This role is ideal for someone with a solid background in IT support, particularly in telecommunications and technology. You will be responsible for providing remote assistance to customers, ensuring their technical issues are resolved efficiently and effectively.
In your day-to-day work, you will use industry-standard remote support software and IT ticketing systems to manage and track support requests. Collaboration with third-party vendors is also a key part of the role, as you will need to ensure seamless integration and support services for customers.
Key responsibilities include: • Providing remote IT maintenance and support to customers • Managing support tickets and ensuring timely resolution of issues • Collaborating with other teams and vendors to enhance service delivery
To succeed in this role, you should have a minimum of 3-5 years of experience in IT support or a related field. Strong problem-solving skills and the ability to work well under pressure are essential. If you are passionate about technology and enjoy helping others, this position could be a great fit for you.
You'll be taken to the original listing on PNet to apply.