As a ServiceNow Business Analyst at NTT Data, you'll play a key role in aligning IT services with business needs. Your focus will be on understanding and improving IT operations through effective ServiceNow configuration.
In this role, you'll work closely with IT operations stakeholders to ensure that the service desk and operational needs are effectively translated into ServiceNow configurations. Your primary responsibility will be to engage with various teams to gather requirements and understand their processes, ensuring that the ServiceNow platform is tailored to meet their needs.
You will be expected to apply ITIL principles to guide your analysis and recommendations. This means understanding best practices in IT service management and how they can be implemented within the ServiceNow environment. Your insights will help improve service delivery and operational efficiency.
The ideal candidate for this position should have a solid understanding of IT operations and experience in engaging with service desk functions. Strong communication skills are essential, as you will be liaising with different stakeholders to gather information and provide solutions.
Key responsibilities include: • Engaging with IT operations teams to gather requirements • Translating operational needs into ServiceNow configurations • Applying ITIL principles to enhance service management • Collaborating with stakeholders to ensure alignment with business goals
This role suits someone who is detail-oriented and enjoys working in a collaborative environment. If you have a passion for improving IT services and a strong understanding of ServiceNow, this could be the perfect opportunity for you.
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