As a Support Engineer at Chosen Online, you'll be the go-to person for customer support. Your role will involve troubleshooting and resolving issues related to software and applications.
Chosen Online Pty Ltd is looking for a Support Engineer to join their team in Somerset West. In this role, you will be responsible for assisting customers with their software and application-related issues. Your day-to-day tasks will involve troubleshooting problems, providing solutions, and ensuring that customers have a positive experience with the platform.
You will work closely with customers to understand their challenges and provide effective support. This role is ideal for someone who enjoys helping others and has a knack for solving technical problems. You will need to be patient and have strong communication skills to explain solutions clearly to customers.
Key responsibilities include: • Responding to customer inquiries and support requests • Diagnosing and resolving technical issues • Documenting solutions and maintaining support records • Collaborating with the development team to improve the platform
To succeed in this role, you should have a solid understanding of software applications and be comfortable troubleshooting various technical issues. A background in customer service will also be beneficial. If you are passionate about technology and enjoy helping others, this position could be a great fit for you.
You'll be taken to the original listing on PNet to apply.