Active Recruit is looking for experienced Desktop Support Engineers to join their team in Cape Town. This role is perfect for those with a strong background in providing technical support in high-volume environments.
Active Recruit is a recruitment and workforce solutions provider based in Cape Town, specializing in IT and support services. They are currently seeking experienced Desktop Support Engineers who can provide first and second-line technical support to end-users. This role is crucial for maintaining the efficiency of IT operations within a high-volume support environment.
As a Desktop Support Engineer, your daily responsibilities will include troubleshooting hardware and software issues, assisting users with technical problems, and ensuring that all support requests are handled promptly. You will work closely with other IT professionals to resolve complex issues and improve overall service delivery.
The ideal candidate will have at least two years of dedicated Desktop Support experience, particularly in BPO or managed services settings. Strong customer service skills and the ability to work under pressure are essential. You should be comfortable with a variety of technical issues and be able to communicate effectively with users of varying technical abilities.
Key requirements for this role include: • Proven experience in Desktop Support • Strong troubleshooting skills • Excellent customer service abilities • Familiarity with ITIL practices is a plus
If you thrive in a fast-paced environment and have a passion for helping others with their technical challenges, this role could be a great fit for you.
You'll be taken to the original listing on PNet to apply.