As an IT Manager, you'll be responsible for overseeing the IT support team and ensuring smooth daily operations. This role is ideal for someone with a strong background in IT service delivery and team management.
In this role, you will manage the IT support team and ensure effective service delivery across the organization. Your responsibilities will include overseeing ticket resolution, handling escalations, and maintaining governance over the service desk operations. You will also monitor daily IT operations, ensuring that backups are performed, mail flow is stable, and server health is maintained.
You will be expected to lead the IT support staff, providing guidance and support to help them develop their skills. This position requires a proactive approach to problem-solving and a commitment to delivering high-quality IT services. You will work closely with other departments to understand their IT needs and ensure that the support provided meets those needs effectively.
Key responsibilities include: • Managing the IT support team and their daily activities • Ensuring timely resolution of IT tickets and escalations • Overseeing network and server health to maintain stability • Implementing best practices for IT service delivery
This role is suited for someone with a solid background in IT support and management. You should be comfortable working in a fast-paced environment and have a passion for technology and team development. Strong communication skills and the ability to work collaboratively with others are essential for success in this position.
You'll be taken to the original listing on CareerJet to apply.