As a Support Lead at Lesaka Technologies, you'll oversee the IT Support team, ensuring they meet performance targets. This role is ideal for someone with a strong background in IT support and a knack for leadership.
Lesaka Technologies is looking for a Support Lead to manage their IT Support team in Johannesburg. In this role, you will be responsible for monitoring the team's performance against key performance indicators (KPIs) and service level agreements (SLAs). Your analytical skills will be essential as you will analyze service desk data to identify trends and performance gaps, ensuring that the team continuously improves its service delivery.
You will lead a team of IT support professionals, guiding them in providing excellent customer service and technical support. Your day-to-day responsibilities will include setting performance targets, conducting regular reviews, and implementing strategies to enhance team efficiency. You will also be involved in training and mentoring team members to ensure they have the skills needed to excel in their roles.
This position is best suited for someone with at least five years of experience in IT support or related fields. Strong leadership skills and a proven track record in service desk management are essential. You should be comfortable working with data to drive improvements and be proactive in addressing performance issues.
Key requirements for this role include: • Minimum of 5 years experience in IT Support, Service Desk, or Technical Support • Strong analytical skills to assess performance data • Excellent communication and leadership abilities • A customer-focused mindset to enhance service delivery
If you are passionate about IT support and have the experience to lead a team effectively, this could be the perfect opportunity for you.
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