As an ICT Support Lead, you'll oversee the IT support team while ensuring effective resolution of technical issues. This role is ideal for someone with strong troubleshooting skills and a passion for helping others.
In the role of ICT Support Lead, you will be responsible for managing the IT support team in Cape Town and Johannesburg. Your main goal will be to ensure that all desktop support queries are resolved efficiently and effectively, meeting the service level targets set by the company. You will actively contribute to troubleshooting hardware and software issues, providing guidance and support to your team members as needed.
Your day-to-day responsibilities will include overseeing the support operations, coordinating with other departments to address technical challenges, and ensuring that the team is well-equipped to handle various IT issues. You will also be involved in training and mentoring new team members, fostering a collaborative environment where everyone can thrive.
This position is best suited for someone with at least five years of experience in IT support, particularly in desktop support and troubleshooting. Strong customer service skills are essential, as you will be interacting with various stakeholders. Experience in team leadership and project management will be advantageous, as you will be expected to guide your team through high-pressure situations.
Overall, this role offers a great opportunity for someone looking to take the next step in their IT career while making a significant impact on the support operations of the company.
You'll be taken to the original listing on CareerJet to apply.