As a Level 3 IT Support specialist, you'll tackle complex technical issues and ensure smooth IT operations. This role is perfect for experienced professionals who thrive in a fast-paced, remote environment.
The MSP Level 3 IT Support role at Gibor Group involves providing high-level technical support to clients, primarily in a remote setting. You will be responsible for owning and resolving complex support tickets that have been escalated from Level 1 and Level 2 technicians. Your expertise will be crucial in maintaining the IT infrastructure and ensuring that clients receive timely and effective solutions to their issues.
In this position, you will work with a variety of technologies, including Windows Server, Active Directory, and Microsoft 365, among others. Your day-to-day tasks will include troubleshooting and resolving issues related to DNS, DHCP, Azure, and SQL Server. You will also support network environments using Fortinet and UniFi technologies. Additionally, familiarity with tools like ConnectWise and IT Glue will be beneficial but not mandatory.
This role is ideal for someone with at least 5 years of experience in IT support, particularly within a Managed Service Provider (MSP) environment. You should be comfortable working independently and managing your time effectively in a remote work setting. Strong problem-solving skills and the ability to communicate technical information clearly to clients are essential.
If you are looking for a challenging role that allows you to leverage your technical skills while working with a supportive team, this position could be a great fit for you. Be prepared for occasional after-hours and on-call support as part of your responsibilities.
You'll be taken to the original listing on PNet to apply.