You will help customers solve technical issues and improve their experience. This role suits someone who enjoys problem-solving and working with people.
Must-have
Troubleshooting
Networking
Customer Support
Ticket Management
Documentation
Problem-Solving
Nice-to-have
Remote Support Tools
Knowledge Base Contribution
Process Improvement
Green flags
Collaborative Team
Focus on Customer Satisfaction
Documented Best Practices
Things to ask about
The role can involve high-pressure situations
Escalation may require quick decision-making
Company vibe
Chill Product Team
Ready to throw your hat in?
You'll be taken to the original listing on pnet.co.za to apply.