As an IT Support Technician at Phoenix Recruitment, you'll be the go-to person for resolving technical issues. This role is ideal for someone who enjoys helping others and has a solid foundation in IT support.
Phoenix Recruitment is looking for an IT Support Technician to join their team in Roodepoort, Johannesburg. In this role, you will provide essential support to end-users, helping them resolve technical issues and ensuring smooth operation of IT systems. Your responsibilities will include troubleshooting hardware and software problems, assisting with network issues, and providing remote support when necessary. This position is perfect for someone who enjoys problem-solving and has a passion for technology.
You will be expected to be available for after-hours remote support as business needs arise. This flexibility is crucial for maintaining the operational efficiency of the company. Additionally, you will escalate any issues that fall outside your scope of support to ensure they are addressed promptly by the appropriate teams.
To succeed in this role, you should have at least 2 years of experience in IT support, helpdesk, or desktop support. Relevant certifications such as A+, N+, and MCSE/MCP, along with a recognized IT diploma, are essential. Your ability to communicate effectively and work well under pressure will be key to providing excellent service to users.
If you are a tech-savvy individual who enjoys helping others and is looking to grow your career in IT support, this position could be a great fit for you. Join Phoenix Recruitment and be part of a team that values technical expertise and customer service.
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