As an ICT Support Lead, you'll oversee a team providing essential IT support. Your role will involve resolving technical issues and ensuring high service levels are met.
The ICT Support Lead position at Datafin is crucial for maintaining high standards in IT support services. Based in Cape Town, you will lead a team dedicated to resolving desktop IT support queries and managing both hardware and software issues. Your leadership will ensure that service level targets are consistently met, contributing to the overall efficiency of the IT department.
In this role, you will be responsible for overseeing daily operations, mentoring team members, and actively participating in troubleshooting efforts. You will need to have a strong background in desktop support, as well as excellent customer service skills to effectively assist users with their technical challenges.
Key responsibilities include: • Leading the IT support team to ensure timely resolution of issues • Managing hardware and software troubleshooting processes • Collaborating with other departments to improve service delivery • Training and developing team members to enhance their skills
The ideal candidate will have at least five years of experience in IT support, with a proven track record in team leadership. Strong communication skills and a problem-solving mindset are essential for success in this role. If you are passionate about IT and enjoy helping others, this position could be a great fit for you.
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