As an Intermediate Microsoft Support Engineer, you'll tackle complex technical issues while providing top-notch support for Microsoft services. This role is ideal for someone with a solid background in IT support and a passion for customer service.
Belay Talent Solutions is looking for an Intermediate Microsoft Support Engineer to join their team in Southern Cape Town. In this role, you'll provide first- and second-line technical support in a managed services environment, focusing on Microsoft 365 and Azure. Your day-to-day responsibilities will include resolving complex technical issues, managing escalations, and supporting cloud and endpoint administration. You'll also contribute to service improvement initiatives, ensuring that customer needs are met with high standards of service and compliance with security protocols.
The ideal candidate will have a strong background in IT support, particularly with Microsoft technologies. You'll need to be comfortable working with identity management, endpoint devices, and networking. Your ability to communicate effectively with customers and provide excellent service will be key to your success in this role. Additionally, exposure to cybersecurity and cloud administration will be beneficial, as these areas are increasingly important in the tech landscape.
This position is suited for someone with at least two years of experience in a similar role. If you're passionate about technology and enjoy solving problems, this could be the perfect opportunity for you. You'll be part of a collaborative team that values service improvement and customer satisfaction, making it a great environment for professional growth.
You'll be taken to the original listing on PNet to apply.