As a Senior Call Centre AI Engineer, you'll be at the forefront of integrating AI into call centre operations. Your expertise in Python and machine learning will help build systems that enhance customer interactions and streamline processes.
In this role, you'll design and implement event-driven architectures that facilitate real-time data exchange between AI systems and operational platforms. Your work will involve building automated call transcription and analysis pipelines using Python and PostgreSQL, allowing the company to extract valuable insights from every customer interaction.
You will need deep expertise in Python and familiarity with AI/ML libraries such as LangChain, LlamaIndex, and Hugging Face. Experience with OpenAI/Claude SDKs will also be beneficial. This position is ideal for someone who thrives in a fast-paced environment and is passionate about leveraging technology to improve customer service.
Key responsibilities include: • Designing event-driven architectures for seamless data flow • Developing automated systems for call transcription and analysis • Collaborating with cross-functional teams to enhance AI capabilities
The role suits experienced professionals who are eager to push the boundaries of AI in call centre operations. If you have a strong background in machine learning and a passion for innovation, this could be the perfect opportunity for you.
You'll be taken to the original listing on PNet to apply.