As an ICT Support Technician, you'll be the go-to person for technical assistance. Your role will involve helping users solve their tech issues and ensuring smooth operations.
I Can is looking for an ICT Support Technician to join their team in Johannesburg. In this role, you will provide essential support in help desk and technical environments, assisting users with their technology-related issues. Your day-to-day responsibilities will involve troubleshooting problems, guiding users through solutions, and ensuring that all systems are functioning properly.
You will be expected to respond to support requests, whether they come via phone, email, or in person. This role is ideal for someone who enjoys helping others and has a knack for solving technical problems. You will also have the opportunity to work on website maintenance and application support, which can enhance your technical skills.
Key responsibilities include: • Providing first-line support to users experiencing technical issues • Troubleshooting hardware and software problems • Assisting with website maintenance tasks • Supporting applications used by the company
The ideal candidate should have a background in help desk or customer support, with a strong focus on technical assistance. If you are eager to learn and grow in a supportive environment, this position could be a great fit for you. Join I Can and help make a difference in the tech support landscape.
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