As an L3 IT Engineer, you'll be the go-to person for providing high-level support to clients. This role is perfect for someone who enjoys solving technical issues and working directly with clients.
In this role, you'll provide Level 3 IT support to a variety of external clients. Your main responsibility will be to troubleshoot and resolve complex technical issues that clients face, ensuring that their systems run smoothly and efficiently. You'll be working closely with clients, so strong communication skills are essential to understand their needs and provide effective solutions.
Your day-to-day tasks will involve on-site support for clients, which means you'll need to be comfortable traveling to different locations as required. You'll also be responsible for managing service level agreements (SLAs) to ensure that client expectations are met. This role suits someone who thrives in a fast-paced environment and enjoys the challenge of solving technical problems.
Key responsibilities include: • Providing high-level technical support to clients • Troubleshooting and resolving complex IT issues • Communicating effectively with clients to understand their needs • Managing SLAs to ensure client satisfaction
To succeed in this role, you should have a solid background in IT support, particularly at Level 3. Experience in on-site support and a good understanding of client management will be beneficial. If you're passionate about technology and enjoy helping others, this could be the perfect opportunity for you.
You'll be taken to the original listing on PNet to apply.