As a Senior Support Engineer, you'll play a crucial role in maintaining and restoring services for enterprise systems. This position is ideal for those with strong technical skills and a passion for problem-solving in a fast-paced environment.
A1L Digital is looking for a Senior Support Engineer to join their team in Johannesburg. In this role, you will provide advanced operational support for various enterprise data platforms, APIs, and analytics systems. Your main responsibility will be to ensure that services run smoothly and to quickly restore them when issues arise. You will collaborate closely with other engineers, including Big and MLOps Engineers, to tackle complex problems and enhance service reliability.
Your day-to-day work will involve troubleshooting technical issues, analyzing system performance, and implementing solutions to prevent future disruptions. You will need to have a strong understanding of L2 and L3 support processes, as well as experience with data platforms and APIs. This role requires a proactive approach to problem-solving and the ability to work under pressure.
The ideal candidate for this position is someone who thrives in a collaborative environment and has a solid technical background. You should be comfortable working with various technologies and be able to communicate effectively with team members. If you are passionate about technology and enjoy helping others, this role could be a great fit for you.
Key requirements include: • Strong experience in L2/L3 support • Proficiency in troubleshooting data platforms and APIs • Familiarity with analytics systems • Ability to work collaboratively with engineering teams
This is a contract position for 6 months, and while it is a senior role, it offers a chance to work on exciting projects in the telecommunications sector.
You'll be taken to the original listing on PNet to apply.