Neo Batho is looking for a proactive IT Support Technician to enhance their team. If you have a knack for troubleshooting and enjoy helping others in a fast-paced environment, this role could be a great fit for you.
As an End User Support Technician at Neo Batho, you'll be part of a dedicated team focused on providing top-notch IT support. Your main responsibility will be to ensure that all IT systems run smoothly and efficiently. You'll be the first point of contact for users experiencing technical issues, so a friendly and proactive attitude is essential.
Your daily tasks will include providing first-line support for various devices such as desktops, laptops, and printers. You'll log and manage support requests through a helpdesk or ticketing system, ensuring that all issues are tracked and resolved in a timely manner. If you encounter complex problems, you'll escalate them to second-line support or external vendors as needed.
This role is ideal for someone with at least three years of experience in IT support or a helpdesk environment. You should be comfortable working with Microsoft 365, Windows OS, and standard business applications. Strong troubleshooting skills and a customer service mindset are crucial for success in this position.
If you enjoy working in a fast-paced environment and have a passion for helping others with their technical issues, this role could be a perfect match for you. Join Neo Batho and contribute to a team that values service and efficiency.
You'll be taken to the original listing on PNet to apply.