As a 1st Line Service Desk Agent at Datacentrix, you'll be the first point of contact for IT support issues. This role is perfect for those starting their career in IT and looking to gain hands-on experience.
Datacentrix is looking for a 1st Line Service Desk Agent to join their team in the Northern Suburbs of Cape Town. In this role, you'll provide essential support to users experiencing IT issues. Your day-to-day tasks will involve answering support calls, troubleshooting problems, and guiding users through solutions. This position is ideal for someone eager to start their career in IT and develop their technical skills.
As a 1st Line Service Desk Agent, your responsibilities will include: • Responding to user inquiries via phone and email • Diagnosing and resolving basic technical issues • Escalating complex problems to higher-level support teams • Documenting support interactions and solutions in the system
To succeed in this role, you should have a tertiary IT qualification and a foundational understanding of operational technical support. Strong communication skills and a customer-focused attitude are essential, as you'll be interacting with users who need assistance. This position is entry-level friendly, making it a great opportunity for recent graduates or those looking to transition into the IT field.
You'll be taken to the original listing on PNet to apply.