This role is perfect for those starting their career in IT support. You'll be the first point of contact for technical issues, helping users resolve their problems efficiently.
As a Service Desk Level 1 Engineer at Advanced Projects & People, you will be the first point of contact for users seeking technical support. Your main responsibility will be to assist users with IT-related incidents, ensuring they receive timely and professional help. This role is ideal for individuals who are eager to learn and grow in the IT field, as you will receive comprehensive training to help you succeed.
In your day-to-day work, you will provide support for workstations and resolve non-hardware related incidents using a ticket management system. You will also participate in user acceptance testing, offering feedback to management to improve support services. Your ability to communicate effectively and solve problems will be crucial in delivering exceptional customer service.
Key responsibilities include: • Assisting users with technical issues • Providing remote support using designated tools • Managing incidents through the ticketing system • Participating in user acceptance testing and providing feedback
This position is well-suited for entry-level candidates who are passionate about technology and looking to kickstart their career in IT support. If you have a basic understanding of IT concepts and a strong desire to help others, this could be the perfect opportunity for you.
You'll be taken to the original listing on PNet to apply.