As an IT Support Specialist at The Legends Agency, you'll be part of a dedicated team providing essential IT support services. Your role will involve assisting users with various IT issues in a remote environment, ensuring smooth operations across platforms like Google Workspace and Microsoft 365.
The Legends Agency is a cybersecurity-focused managed services provider that delivers reliable IT support to its clients. As an IT Support Specialist, you will be responsible for providing Level 1 and Level 2 support to users, ensuring they receive timely assistance with their IT issues. Your work will primarily involve supporting users in Google Workspace and Microsoft 365 environments, helping them navigate any challenges they encounter.
In your day-to-day role, you will engage with clients to resolve technical problems, manage user accounts, and maintain collaboration tools. You will also be responsible for mobile device management and ensuring that all support is delivered within the agreed service level agreements (SLAs). This position is ideal for someone with a solid background in IT support and a passion for helping others.
Key responsibilities include: • Providing remote IT support to users across various platforms • Managing identity and access for users • Administering collaboration platforms • Ensuring compliance with service level agreements
To succeed in this role, you should have at least three years of experience in an IT support or managed services environment. A strong understanding of Google Workspace and Microsoft 365 is essential, along with a commitment to delivering high-quality service. If you are looking for a role that combines technical skills with customer service in a supportive team environment, this position could be a great fit for you.
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